Treatments

You can schedule an appointment using any of the following methods:
• Phone: Call us directly on 020 89016465 or 075133 11455
• Online Form: Complete the “Make an Appointment” form available on our website.
• Email: Send your appointment request to info@cloudmedical.co.uk

Our administrative team will confirm your appointment promptly.

Verifying patient identity is crucial to ensure that medical services are provided to the correct individual, safeguarding patient safety and confidentiality.

According to NHS England guidelines, acceptable forms of identification include:
• A valid passport or photo driving licence.
• A recent utility bill or bank statement (issued within the last 3 months).

This process aligns with the UK General Data Protection Regulation (UK GDPR) requirements to protect personal data and ensure accurate patient records.

If you need to cancel your appointment, please notify us through one of the following methods:
• Phone: Call 020 89016465 or 075133 11455.
• Email: Send an email to info@cloudmedical.co.uk.
• Online Form: Use the cancellation form available on our website.

Our cancellation policy is as follows:
• More than 48 hours’ notice: No charge.
• Between 24 and 48 hours’ notice: 30% of the appointment fee.
• Less than 24 hours’ notice: 80% of the appointment fee.
Our cancellation policy is as follows:
• More than 24 hours’ notice: No cancellation fee.
• Less than 24 hours’ notice: A cancellation fee of £60 applies.
This policy is outlined in our terms and conditions. This ensures that appointment slots can be reallocated to other patients in need.

Your medical records are securely stored using a GDPR-compliant clinical system. We adhere to the UK GDPR and the Data Protection Act 2018, ensuring that your personal and health information is protected with the highest standards. Access to your records is restricted to authorized personnel only, and we implement robust technical and organizational measures to prevent unauthorized access, loss, or disclosure.

Your records are securely stored using encrypted IT systems and secured paper files. Access is restricted to authorized personnel only.